Coverage
Warranty coverage
Coverage should define manufacturing issues, exclusions, and inspection requirements.
After-sales care should feel as premium as checkout.
Warranty language helps customers understand coverage, care expectations, inspection, and support after purchase.
Documented, calm, and precise
Warranty and care flows should connect the product, certificate, order number, and service request.
Care
Jewellery care
Care content should explain storage, cleaning, and everyday wear precautions.
Service
After-sales request
Customers should be able to request support using order number and product details.
Warranty Flow
What should happen after a warranty request
Customer submits order number, product photos, and issue description.
Support reviews warranty eligibility and inspection needs.
Item is inspected before repair, replacement, or service approval.
Customer receives status updates inside the account when connected later.
For order questions, factory design timing, certificates, or after-sales care, contact the ROAE JEWELLERY support team.
Contact us