Policy

Shipping rules for ready pieces and factory designs.

Shipping timing depends on whether the order is a Ready To Ship piece or a ROAE JEWELLERY Factory design.

Ready ships fast. Factory ships after production.

Ready pieces move to dispatch after full payment. Factory designs ship after production and remaining balance confirmation.

Ready

Ready To Ship

Full payment is required before packing and shipment.

Factory

Production time is added before shipping time.

Tracking

Tracking should appear inside the customer account once connected to carrier data.

Shipping Details

Saudi delivery promise can be represented as 2-4 business days for ready products.

Gulf delivery can use separate timing and customs messaging.

Factory order delivery estimates must show production time plus carrier delivery time.

Address confirmation is required before final dispatch.

ROAE JEWELLERY care team

For order questions, factory design timing, certificates, or after-sales care, contact the ROAE JEWELLERY support team.