Ready
Ready products
Return eligibility depends on condition, packaging, and policy window.
Return rules that protect clarity and trust.
Return and exchange language should separate ready inventory from made-to-order factory designs.
Made-to-order needs separate terms
Factory designs are produced after customer approval and deposit, so their cancellation and return rules must be explicit.
Factory
Factory-made designs
Made-to-order jewellery needs specific cancellation and production-stage rules.
Inspection
Quality review
Returned items should pass inspection before approval.
Policy Structure
What the final policy should define
Eligibility window for ready products.
Condition requirements, packaging, certificates, and included accessories.
Deposit cancellation rules for ROAE JEWELLERY Factory orders.
Inspection timeline, refund method, and customer notification process.
For order questions, factory design timing, certificates, or after-sales care, contact the ROAE JEWELLERY support team.
Contact us